Session summary

Alongside all of the positive experiences of being a manager, there will also be times when you have to navigate difficult situations. Managing underperformance, addressing bad behaviour, and even letting people go are possible, and likely inevitable parts of your job.

They can be uncomfortable to tackle, but as a good manager it’s your job to develop these skills so that if the time comes you can do right by your employees. These conversations will also be the ones that shape and define who you are as a leader.

So how do you handle tough conversations with empathy, but also the feeling that you’re doing the right thing.

You’ll leave this session with:

• An understanding of what your role is as a leader in tough situations
• A toolkit for avoiding mindsets that can hinder your interactions in these settings
• A framework to support you in these conversations and processes
• Strategies for preparation and advice on planning follow-ups and aftercare